IP Communications
VoIP – Telephony Systems
Our VoIP offerings provide flexible and scalable communication solutions for modern businesses:
- Cloud Business Phone Systems: Empowering your workforce with advanced calling features, mobility, and cost-effective communication.
- Cloud Contact Center: Enhancing customer interactions through intelligent routing, multi-channel support, and comprehensive analytics for improved service delivery.
- Computer Telephony Integration: Tailored solutions to integrate voice systems to business operations leveraging bots, AI and IVR systems.
Contact center management
SLAs & Quality Assurance
Our technology and processes are designed to ensure SLA compliance and meet high-quality standards. We achieve this through:
- AI-Powered Quality Analysis: Sentivox AI assists quality analysts by analyzing call segments, flagging potential deviations, and facilitating corrective actions and agent feedback.
- Proactive Staffing: Machine learning technology predicts call volumes, allowing supervisors to anticipate surges and optimize staffing levels in advance.
- Efficient Information Retrieval: An AI-enabled knowledge base provides contact center agents with instant access to crucial information during live interactions.
- Automated Interactions: Agentic Call Center Agents automate responses to frequently asked questions, freeing human agents to focus on more complex inquiries.
- Comprehensive Performance Monitoring: An operations dashboard and scorecard offer a consolidated view of all key performance indicators.
customer relationship
Business Process Streamlining
Implementing and optimizing Customer Relationship Management (CRM) systems to streamline business processes, enhance customer engagement, and drive sales performance.
- Business process alignment.
- CRM deployment
- Data Migration
- Training
prevent & protect
Cybersecurity
We offer comprehensive protection for your invaluable digital assets. Our services encompass meticulous vulnerability analysis to identify potential weaknesses, rigorous penetration testing to simulate real-world attacks and bolster defenses, proactive Managed Detection and Response (MDR) to provide continuous threat monitoring and rapid incident response, and expert secure system design to embed security from the ground up, ensuring your infrastructure is resilient against evolving cyber threats.
- Vulnerability Analysis.
- Penetration Testing.
- Policy Development / Architecture.
- Incident Response.
- Awareness Training.
