PRIVACY POLICY AND PROTECTION OF PERSONAL INFORMATION
Based on Articles 15 and 16 of the Federal Law on Protection of Personal Data Held by Individuals, we inform you that TXM GLOBAL SERVICES SA DE CV, with address at Caracas 101 Col. Latinoamericana, Saltillo, Coahuila, is responsible for collect your personal data, the use that is given to them and their protection.
Your personal information will be used for the following purposes: provide the services and products you have requested, notify you about new services or products that are related to those already contracted or acquired, communicate about changes in them, develop studies and programs that are necessary to determine consumption habits, carry out periodic evaluations of our products and services in order to improve their quality, evaluate the quality of the service we provide, and in general, to comply with the obligations we have contracted with you.
For the aforementioned purposes, we need to obtain personal data such as:
Full name
Email
Telephone
It is important to inform you that you have the right to Access, Rectification and Cancellation of your personal data, to Oppose their treatment or to revoke the consent that you have given us for this purpose.
How we use the information we collect.
We will never disclose, share or sell your data without your consent, unless required by law. We use your information for the following purposes:
To provide you with information about our products and services.
We use the information, in addition to Customer Data, to operate, maintain, improve and provide all functions of the Service, to provide the services and information you request, to respond to comments and questions, and to provide assistance to users of the Service. We process Customer Data only in accordance with the instructions provided by the relevant Customer or User.
To improve the usefulness of our messages to you.
We use your click-tracking data for a number of purposes, including to help us determine interest in particular topics and to measure the effectiveness of our customer communications. You can grant or decline consent to this tracking from your Preferences page, accessible from the "Unsubscribe" or "Manage Preferences" link in the footer of any newsletter we send you.
To plan our events.
We also use event registration information to plan and organize corporate events, organize online forums and social media in which event attendees can participate, and to fill out online profiles for attendees on our websites.
To respond to your requests.
We use your contact information and other information shared with us via email and on other channels such as chat and telephone to respond to your requests.
To process your payments.
We use credit card and PayPal information only to process payment for services and events. We pass your billing information to PayPal and our billing partners, who store your information securely for future invoices as authorized.
To improve our website
We use website navigation information, IP address, browser type, browser language, referrer URL, files accessed, errors generated, time zone, operating system and other visitor data collected in our log files to analyze trends, manage our website and track the movements of visitors. and to improve our website. We link this automatically collected data to other information that we collect about you.
To improve our products and services.
We may record your usage details, such as time, frequency, duration, usage pattern, functions used, and amount of storage used, and they can be used to improve the Cloud service. We also use your information with your consent, including:
To manage the promotions you have entered.
Fulfill any other purpose disclosed to you and with your consent.
We post user testimonials on our website. These testimonials may include names and other personal information, and we obtain permission from our users before posting them on our website. We obtain the consent of each customer before posting any information on said list or posting testimonials.
Collection and use of non-personal information. When you sign up for the Cloud, or download and install our software, we may collect non-personal information data that does not allow direct association with any specific person, such as your country and operating system. This information is used to help us improve our products and services.
Communications
We may use a visitor or user email address or other information, other than customer data, to contact that visitor or user (i) for administrative purposes, such as customer service, to address infringement of the intellectual property, the right to violate privacy or defamation issues related to Customer Data or Personal Data published on the Service or (ii) with updates on promotions and events, related to products and services offered by us and by third parties we work with. You can unsubscribe from email notifications by clicking the unsubscribe link provided in all email notifications or by sending an email to
How We Share the Information We Collect.
Except as described in this Policy, we will not intentionally disclose Personal Data or Customer Data that we collect and store on the Service to third parties without the consent of the relevant Visitor, User, or Customer. We may disclose information to third parties if you agree to us to do so, as well as in the following circumstances:
Information without restrictions
Any information that you voluntarily choose to include in a public area of the service, such as a public profile page, will be available to any visitor or user who has access to that content.
Service Providers
We work with third-party service providers who provide website, application development, hosting, maintenance, and other services for us. These third parties may access or process Personal Data or Customer Data as part of providing those services to us. We limit the information provided to these service providers to that which is reasonably necessary for them to perform their functions, and our contracts with them require that they maintain the confidentiality of such information.
Non-personally identifiable information
We may make certain automatically collected, aggregated, or otherwise non-personally identifiable information available to third parties for various purposes, including (i) fulfilling various information obligations; (ii) for commercial or marketing purposes; or (iii) to help said parties understand the interests, habits and patterns of use of our Clients, Users and Visitors for certain programs, content, services and / or functionalities available through the Service.
Data Protection Officer
If you have any questions about this Privacy Policy or our privacy practices, please contact us by email at
External websites
Our websites provide links to other third party websites. We do not control and are not responsible for the content or practices of these other websites. Our provision of such links does not constitute our endorsement of these other websites, their content, their owners, or their practices. This Privacy Policy does not apply to these other websites, which are subject to any privacy and other policies they may have.
How we store and secure the information we collect
Data security
TXM maintains strict administrative, technical and physical procedures to protect the information stored on our servers. We use industry standard Secure Socket Layer (SSL) encryption technology to safeguard the account registration process and registration information. Other security safeguards include, but are not limited to, data encryption, firewalls, and physical access controls to buildings and files. We implement a variety of security measures to keep your personal information and the data that you store in your account safe. Access to your name and email address is restricted to TXM employees. The TXM team only accesses the data stored in your account when performing migration or support services. All confidential / credit information supplied is transmitted through Secure Socket Layer (SSL) technology and then encrypted in our database of payment gateway providers only to make it accessible to those authorized with special access rights to said systems, and are required to keep information confidential. After a transaction, your private information (credit cards, social security numbers, finances, etc.) will not be stored on our servers. While we implement safeguards designed to protect your information, no security system is impenetrable and, due to the inherent nature of the Internet, we cannot guarantee that data, during transmission over the Internet or while it is stored on our systems or that it is under our care, they are absolutely safe from intrusion by others. If you use our services or websites, the responsibility for ensuring the storage and access to the information you submit rests with you and not with TXM. We strongly recommend that server or data center users configure SSL to prevent interception of data transmitted over networks and restrict access to databases and other storage points used. At TXM, the privacy and security of your data are of the utmost importance to us. To do this, we are ISO 27001: 2013 certified. If you have any concerns regarding the security of your data, please write to us at
Data retention
We only retain Personal Data collected from a User for as long as the User's account is active or for a limited period of time, as long as we need it to fulfill the purposes for which we initially collected it, unless required by law. otherwise. We will retain and use the information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements as follows:
the contents of the closed accounts are deleted within 3 months from the closing date
Backups are kept for 3 months.
Billing information is kept for a period of 5 years.
Information on legal transactions between the Client and TXM is kept for a period of 5 years.
Where we do not have a continuing legitimate business need to process your personal information, we will delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup files), then we will securely store your information. . Personal information and isolate it from any further processing until it is possible to delete it.
Definitions
"Customer" means a TXM customer
"Customer data" means personal data, reports, addresses and other files, folders or documents in electronic form that the Service User stores within the Service.
"Google user data" means that your data is synced from Google, such as contacts, emails, calendar, documents, and attachments.
"Personal information" means any information related to an identified or identifiable natural person.
"Public area" means the area of the Site that can be accessed by both Users and Visitors, without the need to log in.
"Restricted area" means the area of the Site that only Users can access, and where access requires logging in.
"User" means an employee, agent or representative of a Client, who primarily uses the restricted areas of the Site for the purpose of accessing the Service in such capacity.
"Visitor" means an individual, other than a User, who uses the public area but does not have access to the restricted areas of the Site or Service.
