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Soporte y Servicios Administrados
Las 24 horas del día, nuestro Centro de soporte dedicado está preparado para recibir informes de incidentes y solicitudes de servicio, poniendo en marcha rápidamente las ruedas de resolución y cumplimiento. Pero nuestro compromiso va más allá de lo reactivo: adoptamos un espíritu proactivo. A través de medidas de seguimiento, aseguramos operaciones continuas, asegurando y superando la satisfacción del cliente.
Operación Asistida
The service provided by TXM is very good; TXM is very responsive whenever we have specific concerns; TXM reports are always on time. Thank You!
The consultant has done a very good job for us on the ARI project. This is a staff Augmentation for SAP CM and he is the only company representative. Due to this he has work "stand alone" for the majority of the time. He has represented us well with good product knowledge and a strong work ethic. The SAP and the end customer are pleased with him.
Excelente performance y profesionalismo.
The TXM team was a key part of the project, and their contributions were a big part of the success.
En general el servicio siempre ha sido eficaz y certero, aclarando las dudas y resolviendo los inconvenientes de forma rápida por lo cual no tengo mayores comentarios.
The TXM engineer was brought onto the Capgemini/Coca-Cola project as a supporting Implementation Consultant. This is a very complex and high profile project for Digital Route. When our Technical Lead was rolled off the project, He stepped up and now is the only sole representative. Yes has done well in meeting the customer needs and is seen as a key member of the overall SAP BRIM project.